Standard Terms & Conditions

GENERAL

Thank you for visiting our website, www.arushafairtrade.com. The following are the Terms and Conditions for the purchase of products from Arusha Fair Trade. Use of this website constitutes your agreement to be bound by these Terms and Conditions.

PAYMENT

All Prices are exclusive of delivery and shipping charges are added once you proceed to the checkout.

All online payments are made using the secure and safe, Papal payment gateway. We accept Visa, MasterCard & American Express.

For Customers who do not have the use of a Credit card or wish to use other forms of payment we do accept Postal orders, Cheques and Bank Drafts. However please be aware all Goods shall not be despatched until clearance of such payments.

GIFTS UNAVAILABLE FOR DESPATCH

If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) selecting an alternative gift or 3) being given a full and immediate refund.

SHIPPING

Your order is processed by Arusha Fair Trade the moment it is received. Prices of individual items typically do not include delivery charges except where indicated. We employ third-party courier services to deliver your gifts. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 20 days.

For orders being shipped outside the Republic of Ireland, Arusha Fair Trade cannot be held responsible for importation taxes/duty charges.

All address information must be accurate including the postcode where appropriate and the recipient's telephone number. Arusha Fair Trade cannot accept responsibility for late or non-delivery if the recipient's address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address. It is the customer's duty to ensure that someone will be home to sign for the gift, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to Arusha Fair Trade and a charge will be made for re-delivery to the original or an alternative address.

The delivery services we use most commonly, but not exclusively, are: An Post, Ardent Direct couriers and Fastway couriers.

Here are our delivery charges:

	Courier	Registered Post
Ireland	7.50	7.50
Northern Ireland	7.50	7.50
Britain	(Please contact us)	12.00
Europe	(Please contact us)	12.00
Rest of World inc, USA,Can,Aus	(Please contact us)	20.00 – 25.00

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Returns Policy

At Arusha Fair Trade we want you to be completely satisfied with your purchase. We also realise that sometimes when you buy a gift for someone it may not actually be opened until a couple of weeks after you have received it. So we have decided to accept the return of unwanted, unsuitable or faulty goods up to 30 days from the date of delivery. The goods can be returned to Arusha Fair Trade by the customer or gift recipient and we aim to make this process as simple as possible.

Unwanted / Unsuitable Goods

Unwanted or unsuitable goods can be returned within 30 working days of receipt as long as the goods are in perfect condition and the packaging remains in an 'as new' state. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. This code should then be included with the returned item. We recommend using a reliable insured carrier to return the item.

If you are returning an unwanted item we do ask you to pay the cost of postage or delivery back to us. They must be well packed for return transit. Goods that are damaged as a result of poor packing will not be credited to you.

We cannot accept the return of earrings for hygiene reasons.

In accordance with the European Directive on Distance Selling, perishable goods or customised goods made according to custom specifications may not be returned.

Faulty Goods

Faulty goods may be returned to us within 30 working days of receipt and we shall arrange a refund or replacement. Prior to returning the item, please contact us to receive a Product Return Code to ensure the item is accurately tracked. We recommend you include this code with the returned item. If you are returning a faulty item we will refund you the cost of the return postage.

Returns Address

You may return goods to this address: 29 River Valley Close, Swords, Co. Dublin, Republic of Ireland.

This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 97/7/EC). These terms do not affect your statutory rights.

PRICING

Arusha Fair Trade retains the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates.

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Privacy Policy

Arusha Fair Trade respects your right to privacy and is committed to protecting the privacy of our website visitors. The purpose of this Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website.

By visiting this website, you are accepting the terms of this Privacy Policy. Any external links to other websites are clearly identifiable as such, and we are not responsible for the content or the privacy policies of these other websites.

We may collect data that identifies you or can be used to identify or contact you and may include 1.) your contact/billing details (name, address, email address, telephone/fax numbers), 2.) your gift recipient's contact details (name, address, telephone number) and 3.) your order greeting message. Credit card details are not seen or stored by us and are collected by Paypal for immediate processing.

We will process any Personal Data you provide to us for the following purposes:

• To facilitate the provision of goods ordered to you or your recipient;
• To contact you or your recipient if required in connection with your order or to respond to any communications you might send to us;
• To communicate to you information about new products, features, services and special offers we think you will find valuable. You may opt-out of receiving such communications. To opt out, please contact us using the contact us page.

DISCLOSURE OF INFORMATION TO THIRD PARTIES

Under no circumstances will your Personal Data be traded or sold to a third party. We will not disclose your Personal Data to third parties unless the third party is required to fulfil your order, for example the shipping company used to deliver your purchases.